Return Policy

RETURNS

Please note we only accept returns from thebeachstone.com

Returned items must be unworn, unwashed and in saleable condition (in their original packaging with all tags and labels attached)

Refund policy 

• You can return your order for a refund within 14 days of receipt of goods.
  • Please allow up to 14 working days for the refund to process.
  • Refunds can only be made to the card used to purchase the items.

If your parcel is damaged, you must report this to us within 48hrs and supply a photograph of the damage. 

Exchange policy 

• You can return your order for an exchange subject to stock availability within 14 days of receipt of goods.
  • Please allow up to 14 working days for an exchange to process.
  • Exchanges only apply for items of the same price.

UK FREE Returns

Follow these three simple steps for returning your order in the UK: 

1. Fill out our returns form that was included with your order and place it back into the parcel.
2. Peel off a prepaid Courier label which you can find on the back of the returns form and attach to the parcel.
3. Now it’s ready to ship.

We strongly advise you retain the proof of postage receipt as we do not take responsibility for any returns that go missing in transit.

International Returns

How to return:

If you ordered to a country outside the UK,  please contact customer service to proceed for return and we will guide you through it.

Please clearly mark “RETURNED ITEMS” on the package to prevent any potential customs charges. Fill out our returns form that was included with the order and clearly state the reason for your return.

We strongly advise you retain the proof of postage receipt as we do not take responsibility for any returns that go missing in transit.

Please make sure to fill out your BEACH STONE returns form and send it along with your Global E form generated from the International Returns Portal.

*We currently do not offer free returns service for international orders.

Please get in touch with our customer service team if you need any further assistance.